New Craftsman DIRECT

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Copyright
• This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is the property of New Craftsman DIRECT and protected by United States and international copyright laws. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content, on this site, in whole or in part. You may download or copy one copy of the site content for personal, noncommercial use only, provided that no changes in or deletion of author attribution, trademark, legend, copyright notice, or other proprietary notices shall be made. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written permission of us or any other copyright owner. You acknowledge that you do not acquire any ownership rights by downloading or copy any of the product listings, descriptions, or prices, nor may you frame or utilize framing techniques to enclose any trademark, logo, or copyrighted material from the site or use any meta tags or any other hidden text utilizing our names or trademarks, without our express written consent. You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting or submission of your content on the Site.
  
  New Craftsman DIRECT
  P.O. Box 3381
  Oak Park, IL 60303
  
  
  Copyright © 2010-2012 New Craftsman DIRECT. All rights reserved. All rights not expressly granted herein are reserved.



• Trademarks
• All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by New Craftsman DIRECT. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of New Craftsman DIRECT or any third party, except as expressly granted herein.



• Use Of Site
• General: New Craftsman DIRECT maintains this Site and its contents. The information contained in this Site, including but not limited to these Terms and Conditions, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.
  
  Product Descriptions: New Craftsman DIRECT attempts to keep all information on this Site as accurate as possible. However, we do not warrant that product descriptions, pricing, or other content of this site is accurate, complete, or error-free. In the event a product is listed with incorrect information or at an incorrect price due to an inadvertant error, we shall have the right to refuse or cancel any orders placed for those products. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. If you are not completely satisfied with your purchase you may return it in accordance with our standard return policy.
  
  Limitation of Liability: You hereby acknowledge that in no event shall New Craftsman DIRECT or its directors, officers, agents, employees, subsidiaries, successors, distributors, affiliates or third parties providing information on this site be liable to any user of the Site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the Site or any information contained thereon, whether based upon warranty, contract, tort, or otherwise, even if New Craftsman DIRECT has been advised of or should have known of the possibility of such losses or damages. You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site.
  
  Disclaimer of Warranties: New Craftsman DIRECT makes no representations or warranties, either express or implied, except as expressly stated herein, with respect to products sold on our site. We expressly disclaim all warranties, whether express or implied, of any kind with respect to products sold on our site, including but not limited to, merchantability and fitness for a particular purpose or use. You agree that in no event shall New Craftsman DIRECT, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold.
  
  Governing Law: THESE TERMS AND CONDITIONS AND ANY SALE OF PRODUCTS HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF ILLINOIS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF AN ARBITRATION OR LITIGATION WILL BE BROUGHT EXCLUSIVELY IN COOK COUNTY, ILLINOIS, AND CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED THEREIN, SUBMITS TO THE JURISDICTION THEREOF AND WAIVES THE RIGHT TO CHANGE VENUE. CUSTOMER FURTHER CONSENTS TO THE EXERCISE OF PERSONAL JURISDICTION BY ANY SUCH COURT WITH RESPECT TO ANY SUCH PROCEEDING. Except in the case of nonpayment, neither party may institute any action in any form arising out of these Terms and Conditions of Product Sales more than one (1) year after the cause of action has arisen. The rights and remedies under these Terms and Conditions of Product Sales are cumulative, are in addition to, and do not limit or prejudice any other right or remedy available to New Craftsman DIRECT at law or in equity.
  
  YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND WILL BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THIS AGREEMENT REPRESENTS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE PURCHASE OF PRODUCTS FROM OUR STORE, OUR POLICIES, OR THE SUBJECT MATTER OF THIS AGREEMENT. This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. New Craftsman DIRECT and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if New Craftsman DIRECT believes that customer conduct violates applicable law or is harmful to the interests of New Craftsman DIRECT and its subsidiaries.



• Privacy Policy
• Protecting Children: We take special care to protect the safety and privacy of children. Our web sites are general audience sites. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
  
  At New Craftsman DIRECT, we understand that you entrust us with certain personal information when you make a purchase. We take your privacy and security very seriously, and will never use your personal information for any purpose other than the fulfillment of your order and to continue to serve you. When you place an order with us, your name and shipping address will be passed along to our product warehouses and shipping partners, who will use the information solely for completing your order. We will never share, sell, or otherwise disseminate any of your personal information to any third party. Your personal information is safe, secure, and protected by utilizing strong industry-standard and registered SSL encryption. This means that the credit card number and personal information you enter at checkout is transferred to our server using a highly secure encryption process that prevents anyone else on the internet from intercepting your information. If you have any questions or concerns about placing your order online, please don't hesitate to contact us at 708-268-1381.



• Consumer Agreement
• Electronic Communications: New Craftsman DIRECT will send notifications and order-related correspondence via email. You agree to receive electronic communications from us. You agree that all agreements, notifications, disclosures and other communications that we provide to you electronically constitute proper notice and satisfy any legal requirement that such notice be in writing.
  
  Payment & Order Confirmation: Orders are not binding upon New Craftsman DIRECT until accepted by New Craftsman DIRECT. The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. New Craftsman DIRECT may need to verify information prior to accepting part or all of an order. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Customer agrees to pay the total purchase price for the items purchased plus any applicable shipping charges. In some cases, including but not limited to the shipment of heavier and larger items delivered to remote locations or outside the contiguous 48 states, correct shipping charges may need to be calculated after checkout. In those cases, we will notify you of any extra shipping charges and obtain your approval prior to processing your order. You agree to pay in full all excess shipping charges that you agree to via email correspondence. Terms of payment are within New Craftsman DIRECT sole discretion. Order fulfillment is subject to credit and payment approval by New Craftsman DIRECT. New Craftsman DIRECT may charge you separately for partial shipments and/or separate orders. Customer will pay for, and will indemnify and hold New Craftsman DIRECT and its affiliates harmless from, any applicable sales, use, transaction, excise or similar taxes and any federal, state or local taxes, fees or charges (including, but not limited to, environmental or similar fees), imposed on, in respect of, or otherwise associated with the order or the products. Sales tax will apply to all orders shipped within the state of Illinois. Prices and availability of products on the Site are subject to change without notice.
  
  Order Cancellations: Once you place your order, we begin processing it immediately. Many of our products ship out on the same day an order is placed. We also carry made-to-order products that we begin to produce as soon as an order is placed. For that reason, it is generally not possible to cancel an order once it has been placed. However, if you email us with a cancellation request before 4 pm CST on the day you place your order, we will do our best to meet your request. We regret that we cannot accommodate any cancellation requests that come in after 4 pm CST on the day you place your order.
  
  Processing Time: The processing time is the amount of time it takes to prepare an item for shipment once an order is placed. Processing time varies by product and can be as short as 1 business day or 30 business days or more for made-to-order items. Business days are Monday through Friday and do not include weekends or holidays. To find the specific processing time for the item you’ve ordered, please review the product details for the item you’ve purchased. Although we make every effort to ensure that your item will ship as soon as possible, processing times are estimates only and are not a guarantee that your item will ship by a specific date.



• Shipping & Delivery
• At this time, New Craftsman DIRECT ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, New Craftsman DIRECT ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
  
  Shipping: The items you purchase will ship either via UPS or Truck Freight (for heavier and larger items). New Craftsman DIRECT has sole discretion to choose the ship method used. Items shipped via UPS ground service to a destination within the contiguous 48 United States generally takes 3-5 business days to arrive at your destination, though transit times can be shorter or longer in some cases. Your order cannot be cancelled after your item(s) has shipped, regardless of transit time. If you discover you do not need your item(s) after it has shipped, you can return your item(s) subject to our return policy. Items delivered by UPS will be delivered to your door. A signature will not necessarily be required upon delivery; it is up to the discretion of the delivery driver whether the item will be left at your door or held until you can sign for the package. If a signature is required, the delivery driver will make several delivery attempts. After the last delivery attempt, the item will be held at a delivery terminal and eventually returned to the warehouse or distribution center. Items returned due to undeliverable addresses will be treated as standard returns under our return policy (see below). Some larger and heavier items can only be shipped via Truck Freight. Freight shipments take an average of 7-14 days to arrive and cannot be expedited. If your item is delivered via Truck Freight, you will receive a call from the freight delivery company when your item is at the local freight terminal to schedule a delivery time before the item is delivered. In the event that the freight company cannot reach you to schedule a delivery time, and your item needs to be held at the local freight terminal for an extended length of time, you may be responsible for holding fees charged by the freight company. We will do our best to reach you and to assist the freight company in scheduling a delivery as quickly as possible. You agree to hold us harmless if the freight company fails or is unable to get in touch with you to deliver your item in a timely manner and holding fees are applied. Delivery delays and/or holding fees applied are not grounds for canceling an order; orders cannot be canceled after the item has shipped. For freight shipments, during delivery the freight company is not responsible for carrying the item off the truck and into the building, so the driver may or may not assist you with moving your package(s) indoors. For heavier and larger items, we recommend that you have someone available to assist you. The freight company may offer additional service options, such as liftgate (getting the item off the truck and onto the curb) for an additional service fee. You can arrange for these services directly with the freight company when delivery arrangements are made. You will be responsible for paying the freight company directly for those services. In the rare event that your curb or driveway is not accessible by the freight company, the freight company may deliver your item to the nearest accessible location. You would then be responsible for moving the item from that location to your final delivery point.
  
  Damaged Items: Although it is extremely rare, sometimes items do arrive damaged. When accepting a freight shipment, it is very important that you note any damage or loss at the time of delivery in order to facilitate the damage claim process. If your item appears to be damaged you MUST immediately inspect the item for damage or missing pieces at the time of delivery. While it is normal for cartons to show some wear, if it appears that damage to the item has occurred, write “PRODUCT DAMAGED” on the sheet that the freight company asks you to sign, do not accept the delivery and call us immediately. Once you contact us, we will work together with the freight company to determine whether the item is damaged and identify the source of the damage. If it is clear that the item is in fact damaged, we will make arrangements to have a replacement sent to you and arrange to have the original item returned. If it is determined that the item is not in fact damaged, the item will be re-delivered to you. In the event that you are unwilling to accept re-delivery of an item that is not damaged, the shipment will be considered “refused” and subject to our standard return policy.
  
  When damage or loss is noted after the item has been accepted for delivery free and clear, you will need to file a concealed damage or loss claim with the freight company. Concealed freight damage claims can only be filed by the consignee, the person who accepts the delivery. If, after accepting delivery, you discover concealed damage that was not apparent at the time the item was delivered, please contact us immediately so we can assist you. Although we are glad to assist you in completing the concealed freight damage or loss claim, you understand that you will be responsible for actually filing the paperwork. You will need to keep all the original boxes and packaging until your damage claim is resolved. If you do not keep all the original boxes and packaging, your damage claim cannot be processed. In cases where only part of your item is damaged, we may be able to send out a replacement part in some cases. All damage claims are time sensitive and must be reported no later than 5 days after the item is received. We regret that we cannot accommodate damage claims that come in more than 5 days after delivery. Please note, the decision to award compensation is up to the discretion of the freight company.
  
  Refused Shipments: If you refuse a shipment due to damage, please contact us immediately to report the damage and the refusal. We will investigate if the item is damaged, investigate the reason for the damage, and submit a claim. Please note, in the event that you refuse a shipment for any reason other than damage, you will be responsible for the original and return shipping cost, as well as a 35% restocking fee for the item you have purchased. If you refuse a freight shipment due to damage, and if it is then determined that the item is not in fact damaged, we will have the item re-delivered to you. Holding charges and/or re-delivery charges may apply.



• Sales Tax
• New Craftsman DIRECT charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



• Warranties
• The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. New Craftsman DIRECT makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. New Craftsman DIRECT SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL New Craftsman DIRECT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  
  -- OR Depending on State --
  
  The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by New Craftsman DIRECT.
  
  The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. New Craftsman DIRECT is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
  
  The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not New Craftsman DIRECT.
  
  The inclusion of material on this server does not imply any endorsement by New Craftsman DIRECT, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
  
  A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although New Craftsman DIRECT tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.



• Return Policy
• At New Craftsman DIRECT customer satisfaction is our top priority. We have set specific guidelines to ensure a quick and easy return and exchange process.
  
  Return Policy: New Craftsman DIRECT will not accept returns on any products that are not defective or damaged from shipment after 5 calendar days of delivery. We will not accept the return of any item that has been installed or used in any way. New Craftsman DIRECT must receive any request for return of merchandise not damaged or defective within 5 calendar days of delivery. New Craftsman DIRECT will issue a Return Goods Authorization to the purchaser. Purchaser is responsible for securely packaging and shipping product/s in the original container freight prepaid with appropriate insurance. Purchaser will be refunded the purchase price of said product/s less a 35% restocking fee and any original shipping and handling fees.
  
  If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact us at 1-708-268-1381 for further instructions on how to process your return.
  
  Damaged Goods Claims/Returns: New Craftsman DIRECT will authorize a return of product/s if they are damaged from shipment or defective within 5 calendar days of delivery of product. We will not accept the return of any item that has been installed or used in any way. The customer is responsible for contacting NCI and obtaining a Returned Goods Authorization. Retain all packing materials. Digital pictures of the damaged packaging and product should be provided documenting any damage. The purchaser is responsible for securely packing and insuring all products authorized for return. Return Authorized product/s will be inspected upon arrival at NCI. Replacement product will be shipped either from stock or upon availability.
  
  Although it is extremely rare, sometimes items do arrive damaged. When accepting a freight shipment, it is very important that you note any damage or loss at the time of delivery in order to facilitate the damage claim process. If your item appears to be damaged you MUST immediately inspect the item for damage or missing pieces at the time of delivery. While it is normal for cartons to show some wear, if it appears that damage to the item has occurred, write “PRODUCT DAMAGED” on the sheet that the freight company asks you to sign, do not accept the delivery and call us immediately. Once you contact us, we will work together with the freight company to determine whether the item is damaged and identify the source of the damage. If it is clear that the item is in fact damaged, we will make arrangements to have a replacement sent to you and arrange to have the original item returned. If it is determined that the item is not in fact damaged, the item will be re-delivered to you. In the event that you are unwilling to accept re-delivery of an item that is not damaged, the shipment will be considered “refused” and subject to our standard return policy.
  
  When damage or loss is noted after the item has been accepted for delivery free and clear, you will need to file a concealed damage or loss claim with the freight company. Concealed freight damage claims can only be filed by the consignee, the person who accepts the delivery. If, after accepting delivery, you discover concealed damage that was not apparent at the time the item was delivered, please contact us immediately so we can assist you. Although we are glad to assist you in completing the concealed freight damage or loss claim, you understand that you will be responsible for actually filing the paperwork. You will need to keep all the original boxes and packaging until your damage claim is resolved. If you do not keep all the original boxes and packaging, your damage claim cannot be processed. In cases where only part of your item is damaged, we may be able to send out a replacement part in some cases. All damage claims are time sensitive and must be reported no later than 5 days after the item is received. We regret that we cannot accommodate damage claims that come in more than 5 days after delivery. Please note, the decision to award compensation is up to the discretion of the freight company.
  
  Our Customer Care hours are 8 a.m. to 6 p.m. (CST) Monday through Friday. Please contact us at 1-708-268-1381. New Craftsman DIRECT reserves the right to change its payment procedures at any time without prior notice to you.



• Store Hours
• New Craftsman DIRECT is a small but growing company and we aspire to provide timely and personalized service. Our normal hours of operation are 8 a.m. to 6 p.m. (CST) Monday through Friday. As with any small operation, we live our business and we try help our customers when we can after hours(within reason, we have to sleep too) and on weekends. If for any reason you reach our voice mail, be assured that we will return phone calls and emails promptly.